Repair and assess together.
Protect the affected area and record what we find.
EMERGENCY STORM DAMAGE
Storm damage.
Start with
Airway.
Missing shingles. A damaged roof. Water getting in. Call us first for a roof assessment, help protecting the exposed areas, and a clear plan for the repair.
Serving Brantford, Hamilton & surrounding communities.
The damage. Documented.Keep the details together.
The repair invoice, assessment and further-work estimate.
Support the claim review.
Clear documentation for you and your adjuster.
AFTER THE WEATHER PASSES
Small signs.
Worth a closer look.
Storm damage can start at a single shingle, a ridge cap or a flashing detail. We look at the affected area and the roof around it.
Lifted or missing shingles
Loose, creased or missing roofing can leave the layers beneath exposed.
Leaks after the storm
New drips or ceiling stains deserve a check of the roof and its vulnerable details.
Damaged roof components
Ridge caps, flashing, roof vents and roof edges can be affected by severe weather.
Hail or falling debris
Impact damage needs assessment to understand the affected materials and repair scope.
A CLEAR WAY FORWARD
From first call
to final repair.
We assess and document the damage while carrying out the immediate roofing repair. The completed repair, our findings and any further recommended work are clearly documented.
If insurance may be involved
Notify your insurer promptly. You don’t need to wait for our visit to report the damage.
- 01
Call Airway first.
Tell us where the property is, what happened and whether water is entering. We’ll discuss the urgency, access and the immediate roofing work needed.
- 02
Repair and assess together.
As we carry out the immediate storm-damage repair, we inspect the affected area and photograph what we find, including damage revealed during the work. Weather and safe access determine when we can proceed.
- 03
Your invoice, assessment and estimate.
You receive an invoice for the repair already completed, a written assessment with supporting photos, and a separate estimate for any further recommended roofing work. These documents explain both what we did and what may still be needed.
- 04
Insurance reviews the repair invoice.
You submit the invoice for the repair already completed. Your insurer reviews the repair cost and confirms any covered payment or reimbursement. With your permission, we can answer questions about the work carried out.
- 05
The assessment supports the wider claim.
Your insurer then reviews our assessment, photos and estimate for any further roofing work. If approved, it may issue a payment to you based on that review. Any additional work is agreed with you before we proceed.
WHEN INSURANCE IS INVOLVED
We handle the roof.
You stay informed.
The repair invoice records the work already done. Our assessment explains the damage, and our estimate prices any further recommended work. Your insurer reviews these documents when deciding reimbursement and any further claim payment.
Airway provides
- Repair and assessment together
- Photos of the damage and repair
- Invoice for the completed repair
- Written roof damage assessment
- Estimate for further roofing work
Your insurer confirms
- Whether the loss is covered
- Policy terms and exclusions
- The applicable deductible
- The approved claim amount
- Payment and reimbursement steps
Reimbursement for the completed repair and any further settlement depend on your policy and the insurer’s review. Confirm the scope and approval requirements for additional permanent work with your insurer.
BEFORE YOU CALL
A few details.
A better starting point.
Share what you have. You don’t need to know roofing terms or have a claim number to speak with us.
Your address
Where the damage is and how we can reach you.
The storm & the signs
The approximate date, what you noticed and any active water entry.
A few photos
Ground-level roof photos or pictures of indoor staining, if safe to take.
Your claim contact
The claim number and adjuster’s details, once assigned.
Please stay off a damaged roof. Photos from the ground are enough to start the conversation.
GOOD QUESTIONS. CLEAR ANSWERS.
Less guessing.
More clarity.
Should I call Airway or my insurer first?
Call Airway first for immediate roofing help. We assess and document the damage while carrying out the repair. If a claim may be needed, also notify your insurer promptly—you do not need to wait for our visit.
Can you speak with my insurance adjuster?
With your permission, we can discuss the roofing scope, explain our findings and provide photos, estimates and repair invoices. Your insurer remains responsible for coverage and claim decisions.
Do you assess the roof while repairing it?
Yes. As we carry out the immediate repair, we inspect the affected area and document what becomes visible during the work. Our written assessment and photos accompany the repair invoice, along with an estimate for further recommended work where needed.
Does storm damage always mean a new roof?
No. Our assessment during the immediate repair helps establish the condition and extent of the damage. We document any further repair or wider replacement we recommend, with an estimate for the insurer to review.
Do I need an insurance claim to have the roof repaired?
No. We can assess the roof and provide a repair scope directly to you. If you choose to proceed without a claim, we confirm the proposed work and pricing with you before starting.
YOUR NEXT STEP
Let’s get your roof protected.
Start with a call. We’ll help you understand the damage and the next step for your property.